Shipping policy

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Our standard order processing time is [Insert actual processing time] business days, excluding weekends and public holidays.

Orders placed during weekends or public holidays will be processed during regular business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

2. Shipping Destinations

We ship to eligible destinations displayed during checkout.

Shipping availability may vary depending on the destination, product type, shipping carrier restrictions, and applicable regulations.

Please ensure that your shipping address is complete and accurate before submitting your order.

3. Estimated Delivery Times

Our estimated shipping transit time is [Insert actual delivery timeframe] business days after dispatch.

Delivery times may vary depending on the destination, selected shipping method, carrier operations, weather conditions, holidays, seasonal demand, and other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise. Applicable consumer protection rights remain unaffected.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Costs may vary depending on the delivery destination, order contents, package weight, and selected shipping method.

Any applicable free shipping promotions will be clearly communicated on our website or during checkout.

5. Order Tracking

Once your order has been dispatched, we will send a confirmation email containing available shipment information.

If tracking is available, your confirmation email will include a tracking number that allows you to monitor the progress of your shipment.

Tracking information may take additional time to update after the carrier receives the package.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information.

If you discover an error in your shipping address, please contact our customer support team as soon as possible at sadaklallemand@gmail.com.

We will make reasonable efforts to correct the address before dispatch. However, address changes cannot be guaranteed once an order has been shipped.

7. Shipping Delays

Although we strive to process and ship orders within the stated timeframe, unexpected delays may occasionally occur.

Delays may result from severe weather, carrier disruptions, high order volumes, public holidays, or other circumstances beyond our reasonable control.

If we cannot ship your order within the applicable promised timeframe, we will notify you and provide the options required under applicable law, including consent to a revised shipping date or cancellation with a prompt refund where required.

8. Lost, Missing, or Damaged Packages

If your shipment is significantly delayed, missing, lost, or arrives damaged, please contact our customer support team.

For damaged or incorrect products, please provide your order number, a description of the issue, and supporting photographs if available.

We will investigate your request and offer an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.

9. International Shipping

International shipments may be subject to customs inspections, import duties, taxes, or additional processing charges imposed by the destination country.

Responsibility for these charges will be determined by the shipping terms disclosed during checkout.

International delivery times may vary due to customs procedures and local carrier operations.